Chatbots can help businesses save up to 30% on customer support costs As we just learned, chatbots promise to answer the most common questions consumers have when it comes to your business. As a result, your customer support staff can spend their valuable time on more serious situations that may arise.
It's also important to note that chatbots can create additional value and increase efficiency for your customer service department as well as your entire business. Through industry mailing list conversations with customers, chatbots can simply gather information that can be used in a variety of ways.
For example, gathering patterns of specific pain points prevalent in your customer base can help you decide how to improve your product or service. You can also act on behavioral information, such as better understanding when your audience is most active, so you can show content or send scheduled emails on specific days or times.